Frequently Asked Questions

Email us at ESupport@edvantage.ca or call and speak with one of our Edvantage customer service representatives at 1-866-750-6847.

If you would like to let us know what’s working or could work better, how your experience was (good/poor) or have suggestions to improve the program? Go to My Account, and in the drop-down options click on “Feedback”.

NOTE: Most mass/national/global partners decline the invitation to join these kinds of  discount programs due to their distribution scale and volume. 

A “Primary member” is the person who is a part of the group.

A “Secondary member” is a person who is added by a Primary member. Secondary member must be 18 years of age or older reside in the same household as the Primary member. Primary members can add up to FIVE secondary members.

Are you a teacher? If so, your group name is most likely your affiliate, union or association name (e.g. AEFO, ETFO, OECTA, OSSTF, etc.).

Are you a support staff? If so, your group name is likely your CUPE union name.

Are you retired? If so, your group name is likely Retired Teachers Insurance Plan (RTIP) or ARTA.

Do you have a previous physical Edvantage member card? If so, your group name should be listed on that physical card.

If you cannot locate the name of your group from the drop-down list on the registration page, please email us at: ESupport@edvantage.ca.

Your Edvantage number can be found on your Edvantage member card, which you can access anytime from anywhere by logging in to your Edvantage account. If you have not registered for an account and received a physical Edvantage member card prior to April 2021, your Edvantage number will be displayed on that card.

You can also contact your group, union or association for assistance.

You can view or download a copy of your card by signing in to your account on Edvantage.ca, clicking the “My Account” button, selecting “Member Card” and then clicking either “Download PDF” or “Email Card”.

Store an image of your digital card on your phone for a quick reference.  

On your mobile device, view your Edvantage member card at https://edvantage.ca/members/member-card.
For iPhones on Safari, click “Download PDF”. Once your card appears, click the save icon (). Save to your files, or a more preferred location such as the Notes app.
For Androids on Chrome, click “Download PDF”. This will automatically save the PDF to your default download file.
 

You must register with an email address. That email address is what you will use to log in to your Edvantage account so that you can access the exclusive discounts.

The spelling of your name may differ from what you entered during the registration (initial or hyphenated surname). 

If you did not receive the validation email from Edvantage, check your email’s junk/spam/promotions/other folders. If the email is not in any of those folders, email ESupport@edvantage.ca for assistance.

If you have a Cogeco email address, the validation email from Edvantage was most likely blocked by Cogeco’s spam filter. You will need to either register using a different email address (i.e. not a Cogeco email address) or contact Cogeco and ask them to allow emails from admin@edvantage.ca to pass through the spam filter.

If you are part of more than 1 group, you might receive 2 welcome emails. Please only register ONCE and use the group name, Edvantage number and email address that you are most active with. If you become inactive with that group, you may then register with your other group name, Edvantage number and email address.

It’s necessary that secondary members use their own email addresses when registering. The Edvantage system will not accept a duplicate email address already existing in the system, to register a new account.

The primary member must first invite the secondary member to the Edvantage program by logging in to their Edvantage account, then clicking on “Account Information”, then scrolling down the page and clicking on “Add a Secondary Member”. Then, the primary member must complete the required fields and click “Save Changes” to complete the invitation process.

The secondary member will receive an email from Edvantage inviting them to the program. They must open the email and click the “Register Now” button which will start the registration process. They must enter the primary member’s group name and Edvantage number, and then complete the registration process using their own information.

To complete the registration process, the secondary member will receive a validation email from Edvantage. They must open the email and click the validation link to complete the registration process.

Your Edvantage number will be the same as the Primary Edvantage member’s Edvantage number; secondary members do not have their own unique number since the Primary member has shared their access to the program with the secondary member.

Your Edvantage group name will be the same as the Primary Edvantage member’s Edvantage group name; secondary members do not have their own group name since the Primary member has shared their access to the program with the secondary member.

OCT members will no longer have access to the Edvantage program. If you are a part of another group or association, you might have access to the Edvantage program through that group or association. Please contact your group administrator for more details.

Double check that your email and password are correct. If you continue encountering difficulties logging in, we recommend clearing your cache and refreshing your page. To clear your cache, press Ctrl+F5 (PC) or Command+Option+E (Mac).

Click the “Forgot password?” link on the Edvantage member login box and complete the process.

Reset options may bring you to your account page and ask for old password. (Note it’s the browser which brings you to your account page). Clear cache and close browser. Then go back to password reset and it will allow you to reset password.

Log in to your Edvantage account. On your “Account Information” page, scroll down to the “Secondary Members” section and click “Add a Secondary Member”, then complete the required fields. Click “Add Member” to complete the process.

Enabling a family member to register their own account requires accurate spelling of their name  and done so within a 12-24 hr., window of receiving the evite. 

It could be a result of  the spelling of their name may differ from what the Primary member entered (initial or hyphenated surname). Secondly check if more than 12-24 hours has passed since they were added, as their unique link to register has expired. In this case, the Primary would need to delete and readd the secondary to activate an invitation email with a new link.

NOTE: You can add a maximum of FIVE secondary members to your account.

Log in to your Edvantage account. On your “Account Information” page, under the “Secondary Members” section, click “Edit” or “Remove”.

The Secondary member will receive an email advising that they no longer have access to the Edvantage program. The member will not be able to log in to view the offers or view their Edvantage card.

When a Primary member is deemed ‘inactive’ by their group, that will no longer have access to the Edvantage program. In addition, any secondary member(s) that is connected to the Primary member will also be deemed ‘inactive’ and no longer have access to the Edvantage program.

Click “See Offers” from the top website navigation bar. Then, click on an offer that interests you. You will be prompted to log in with your email and password to see the full offer. Once you have logged in, look for the “How to take Edvantage” section for information on how to access the deals. You can also contact each partner directly with questions about their products, services or discounts.

If you do not have a log in email address and password, you will need to register for an Edvantage account. During this process, you will set-up your log in email and password and that is what you will use to access the full offer details.

An Edvantage partner may ask you to show your Edvantage member card or to provide your Edvantage number (found on your Edvantage member card) at the time of purchase to be eligible for an Edvantage offer. Although this may not always be the case, if you are unable to provide proof of Edvantage membership, either by your card or by your number when asked, the price may be adjusted and the Edvantage offer may not apply.

You can view or download a copy of your card by signing in to your account on Edvantage.ca, clicking the “My Account” button, selecting “Member Card” and then clicking either “Download PDF” or “Email Card”.

You no longer need to carry a physical member card with you. You can simply log in to your account and email a digital copy of your member to yourself by clicking the “Email Card” button from the “Member Card” page of your account and save it to your mobile device. You can also download a digital copy of your member card to your mobile device by clicking the “Download PDF” button from the “Member Card” page of your account.

You do not need to request member cards from Edvantage for your spouse or children. Once you register for your Edvantage account, you can invite up to 5 secondary members through your account. The secondary members must be 18 years of age or older and reside in the same household as the Primary member. The secondary member(s) will receive and email inviting them to the program. The secondary member(s) will need to register for an Edvantage account to be eligible for the exclusive discounts. Each secondary member needs to register for their own Edvantage account and will have their own member card. Their member card can be accessed from the “Member Card” page in their account.

Secondary members do not need to carry a physical card. They can log in to their account and email a digital copy of their member to themselves by clicking the “Email Card” button from the “Member Card” page of their account and save it to their mobile device. They can also download a digital copy of their member card to their mobile device by clicking the “Download PDF” button from the “Member Card” page of their account.

Once you register for an Edvantage account, you can access your Edvantage member card from the “Member Card” page in your account. You no longer need to carry a physical member card with you. You can simply log in to your account and email a digital copy of your member to yourself by clicking the “Email Card” button from the “Member Card” page of your account and save it to your mobile device. You can also download a digital copy of your member card to your mobile device by clicking the “Download PDF” button from the “Member Card” page of your account.

You cannot unsubscribe from program information as we use this method of communication to inform you of important program updates, changes to your account, etc. However, if you have opted-in to receive our e-newsletters and promotional emails (to learn about new partners, limited-time offers, new contests, etc.), you can unsubscribe from those emails at any time by clicking the unsubscribe link at the bottom of the email.

When you’re on the go, use your mobile device, go to https://www.edvantage.ca/see-offers and follow the instructions below that apply to your device:

Safari/Apple iOS Devices
Note: For Apple devices, Safari is the only browser with this functionality.
1.    Open https://edvantage.ca/see-offers in Safari.
2.    Click the share icon () and click “Add to Home Screen”.
3.    Give your short cut a name, and click “Add”.
4.    Done! The website is now displayed as a shortcut on your home screen, just like any other app. When launched, it will open up the Edvantage ‘Offers’ page in your Safari browser.

Chrome/Android Devices
1.    Open https://edvantage.ca/see-offers in Chrome.
2.    Click on the Chrome menu icon () and click “Add to Home Screen”.
3.    Give your shortcut a name and click “Add”.
4.    Done! The website is now displayed as a shortcut on your home screen, just like any other app. When launched, it will open up the Edvantage ‘Offers’ page in your Chrome browser.

Samsung Internet/Samsung Devices
1.    Open https://edvantage.ca/see-offers in Samsung Internet.
2.    Click on the Samsung menu icon () and click “Add page to”.
3.    Several shortcut locations will appear. Click “Home screen”.
4.    Give your shortcut a name and click “Add”.
5.    Done! The website is now displayed as a shortcut on your home screen, just like any other app. When launched, it will open up the Edvantage ‘Offers’ page in your Samsung Internet browser.

This functionality is widely available among many different browser and mobile devices. Feel free to reach out to marketing@edvantage.ca for help if your specific device/browser is not listed.

For more details including screen captures click here. 

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