Email us or call and speak with one of our Edvantage customer service representatives at 1-866-750-6847.
For feedback, go to My Account and in the drop-down options click “Feedback”. Let us know:
If you do not know your Edvantage number, contact your group/union/association.
NOTE: your group/union/association is not Edvantage.
If you are an RTIP client, your Edvantage number is your OTIP/RTIP ID number.
If you cannot locate the name of your group from the drop-down list on the registration page, please email us.
You may not be able to complete registration due to some common reasons. We recommend you try the following solutions:
Confirm that the correct group name is selected and verify you entered the correct Edvantage number.
Make sure first and last names are spelled correctly. Names may contain hyphens and punctuation, like a period or apostrophe. Middle initials, middle names or preferred names could also be in brackets.
Confirm you entered an email address and password that meets Edvantage criteria. Your password must contain eight or more characters, including uppercase or lowercase letters, a number, and a special character that includes ! @ # $ % ^ & * ( )
If you did not receive the validation email from Edvantage:
If you are still unable to find the validation email, contact us for assistance.
NOTE: Cogeco, Hotmail or Yahoo email addresses may take longer to receive the validation email. It may also be blocked with an email spam filter. If so, request to allow emails from firstname.lastname@example.org to go through the spam filter. You can also register with a different email address with another provider and request to allow emails from email@example.com to go through the spam filter.
The primary member must first complete the following steps:
Once the primary member completes steps 1 to 3 above, the secondary member must complete the following:
If you have difficulty registering, ensure the name is entered exactly as provided by the primary member. The primary member can remove and add the secondary member again, so that the secondary member receives a new link to attempt the registration again. Registration links may only be valid for a limited time.
Option 1: Click the red “Register/Log in” button located at the top of the website navigation bar.
Option 2: Or, after clicking on an offer, you will be prompted to log in and validate that you are an active Edvantage member by entering your email address and a password.
If you do not have a log in email address and password, you will need to create an Edvantage account. During this process, you will set up your log in email and password and that is what you will use to access the full offer details.
Change current password:
Log in to your Edvantage account, click on the “My Account” button in red and then click “Account Information”. Enter your current password in the Confirm Password field. Enter a New Password and Re-type New Password in these required fields. Follow the password criteria provided. Click on the red “Change Password” button to save the new password.
Click on the “Forgot password?” link on the Log In page. Enter your email address in the field and click “Submit”. You will receive a password reset email with a link to verify your password reset request. Please note: the link may expire. Enter a new password following the criteria provided and click “Save Changes”. We recommend you manually type in your email and password to log in – auto-fill could be incorrect.
Reset options may bring you to your account page and ask for old password. (Note it’s the browser which brings you to your account page). Clear cache and close browser. Then go back to password reset and it will allow you to reset password.
IMPORTANT NOTE: When registering a secondary member, ensure the primary and secondary member are using identical spelling of their name. Once begun, please complete registration in a timely manner.
NOTE: You can also contact each partner directly with questions about their products, services or discounts.
For most of our members, your affiliate/union/association card has served as your Edvantage member card, and some members had a separate card for Edvantage only. Your Edvantage member card is now digital and available online at Edvantage.ca once you have registered for an Edvantage account.
To view or download a copy of your card:
NOTE: When you are shopping in person at one of our partners’ stores, you may need to provide a copy of your digital Edvantage member card as proof of membership.
Store an image of your digital card on your phone for a quick reference.
On your mobile device, view your Edvantage member card at https://edvantage.ca/members/member-card.
For iPhones on Safari, click “Download PDF”. Once your card appears, click the save icon (). Save to your files, or a more preferred location such as the Notes app.
For Androids on Chrome, click “Download PDF”. This will automatically save the PDF to your default download file.
You do not need to request member cards from Edvantage for your spouse or children. Each secondary member needs to register for their own Edvantage account and will have their own member card. Their member card can be accessed from the “Member Card” page in their account.
Secondary members do not need to carry a physical card. They can log in to their account and email a digital copy of their member card to themselves by clicking the “Email Card” button from the “Member Card” page of their account and save it to their mobile device. They can also download a digital copy of their member card to their mobile device by clicking the “Download PDF” button from the Member Card page of their account.
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Edvantage does not have a mobile app.
IMPORTANT NOTE: Any app that is currently available for download under the name "Edvantage" is not affiliated with our Edvantage program or with OTIP and is an infringement on and a violation against OTIP’s intellectual property in both name and design. Extreme caution is urged. OTIP recommends you refrain from viewing and downloading the app from any source, including Google Play Store or Apple iOS Store.
Monday to Friday
9 a.m. to 5 p.m. (ET)