Frequently Asked Questions

Email us or call and speak with one of our EdvantagePerks customer service representatives at 1-866-750-6847.

For feedback, go to My Account and in the drop-down options click “Feedback”. Let us know: 
 

• What’s working or could work better 
• How was your experience? Was it good or was it poor? 
• Suggestions to improve the program 

A “primary member” is the member of a participating affiliate, union/group or association.

A “secondary member” is a person who is added by a primary member. Secondary members must be 18 years of age or older and reside in the same household as the primary member. Primary members can add up to FIVE secondary members.

• Are you a teacher? If so, your group name is most likely your affiliate, union, or association name (e.g. AEFO, ETFO, OECTA, OSSTF, etc.). 
• Are you a support staff? If so, your group name may be CUPE, AEFO, ETFO, OECTA or OSSTF. 
• Other groups within the education community: Catholic Principals' Council of Ontario, CUPE, Ontario Principals' Council, OPSEU, School Board, UNIFOR, etc.
• Are you a retired member of the education community? If so, your group name is likely Retired Teachers Insurance Plan (RTIP/OTIP).
• Group outside of the education community: Orbit Insurance Services Recreation & Leisure, Explorer RV Club, etc. 

If you cannot locate the name of your group from the drop-down list on the registration page, please email us.

You must register with an email address. That email address is what you will use to log in to your EdvantagePerks account so that you can access the exclusive discounts.

You may not be able to complete registration due to some common reasons. We recommend you try the following solutions:   
 

• Confirm that the correct group name is selected and verify you entered the correct EdvantagePerks number.  

• Make sure first and last names are spelled correctly. Names may contain hyphens and punctuation, like a period or apostrophe. Middle initials, middle names or preferred names could also be in brackets.   

• Confirm you entered an email address and password that meets EdvantagePerks criteria. Your password must contain eight or more characters, including uppercase or lowercase letters, a number, and a special character that includes ! @ # $ % ^ & * ( ) 

If you did not receive the validation email from EdvantagePerks: 
 

1. Check your email’s junk/spam/promotions/other folders. 
2. Check your email settings for a privacy/spam filter that is enabled. If enabled, it may block the validation email from being received. 

If you are still unable to find the validation email, contact us for assistance. 
 

NOTE: Cogeco, Hotmail or Yahoo email addresses may take longer to receive the validation email. It may also be blocked with an email spam filter. If so, request to allow emails from admin@edvantage.ca to go through the spam filter. You can also register with a different email address with another provider and request to allow emails from admin@edvantage.ca to go through the spam filter. 

If you are part of more than one group, you might receive two welcome emails. Please only register ONCE and use the group name, EdvantagePerks number and email address you are most active with. If you become inactive with that group, you may register with your other group name, EdvantagePerks number and email address.

A secondary member must use their own email address when registering. The EdvantagePerks system will not accept a duplicate email address already in the system to register a new account.

The primary member must first complete the following steps: 
 

1. Invite the secondary member to the EdvantagePerks program by logging in to their EdvantagePerks account. 
2. Click on “Account Information”, then scroll down the page and click on “Add a Secondary Member”. 
3. The primary member must complete the required fields and click “Save Changes” to complete the invitation process. The secondary member will receive an email from EdvantagePerks inviting them to the program.  

Once the primary member completes steps 1 to 3 above, the secondary member must complete the following: 
 

1. Open the email and click the “Register Now” button. 
2. Enter the primary member’s group name and EdvantagePerks number, and then complete the registration process using their own information. 
3. The secondary member will receive a validation email from EdvantagePerks. To complete registration, they must open the email and click the validation link 

If you have difficulty registering, ensure the name is entered exactly as provided by the primary member. The primary member can remove and add the secondary member again, so that the secondary member receives a new link to attempt the registration again. Registration links may only be valid for a limited time.  

Your EdvantagePerks number and group name will be the same as the Primary EdvantagePerks member’s EdvantagePerks number and group name. Secondary members do not have their own unique number since the Primary member has shared their access to the program with the secondary member.

OCT members will no longer have access to the EdvantagePerks program. If you are a part of another group or association, you might have access to the EdvantagePerks program through that group or association. Please contact your group administrator for more details.

Double check that your email and password are correct. If you continue encountering difficulties logging in, we recommend clearing your cache and refreshing your page. To clear your cache, press Ctrl+F5 (PC) or Command+Option+E (Mac).

If you are on leave or recently returned from leave, you may need to contact your group administrator to be reactivated.

1. Log in to your EdvantagePerks account. 
2. On your “Account Information” page, scroll down to the “Secondary Members” section and click “Add a Secondary Member”. 
3. Complete the required fields. 
4. Click “Add Member” to complete the process. 

IMPORTANT NOTE: When registering a secondary member, ensure the primary and secondary member are using identical spelling of their name. Once begun, please complete registration in a timely manner.  

1. Log in to your EdvantagePerks account. 
2. Click “My Account”. 
3. Click “Account Information”. 
4. Under the Secondary Members section, click “Edit” or “Remove”. 

The secondary member will receive an email stating they no longer have access to the EdvantagePerks program. The member will not be able to log in, view offers or their EdvantagePerks card.

When  the primary member is deemed ‘inactive’ by their group, they will no longer have access to the EdvantagePerks program. In addition, any secondary member(s) that is connected to the primary member will also be deemed ‘inactive’, so they will no longer have access to the EdvantagePerks program. 

1. Click “See Offers” from the top website navigation bar.  
2. Click on an offer that interests you. You will be prompted to log in with your email and password to see the full offer.  
3. Follow the instructions posted on the offer page.  

NOTE: You can also contact each partner directly with questions about their products, services or discounts. 

You no longer need to carry a physical member card with you. You can simply log in to your account, click on “My Account”, and click on “Member Card”. For more options, you can select “Email Card” or “Download PDF” to keep a copy on your device.  

An EdvantagePerks partner may ask you to show your EdvantagePerks digital member card at the time of purchase to be eligible for an EdvantagePerks offer. Although this may not always be the case, if you are unable to provide proof of EdvantagePerks membership, the partner is not obligated to honour the EdvantagePerks discount. 

You do not need to request member cards from EdvantagePerks for your spouse or children. Each secondary member needs to register for their own EdvantagePerks account and will have their own member card. Their member card can be accessed from the “Member Card” page in their account. 
 

Secondary members do not need to carry a physical card. They can log in to their account and email a digital copy of their member card to themselves by clicking the “Email Card” button from the “Member Card” page of their account and save it to their mobile device. They can also download a digital copy of their member card to their mobile device by clicking the “Download PDF” button from the Member Card page of their account. 

You cannot unsubscribe from program information as we use email to inform you of important program updates, changes to your account, etc. However, if you have opted-in to receive our e-newsletters and promotional emails (to learn about new partners, limited-time offers, new contests, etc.), you can unsubscribe from those emails at any time by clicking the unsubscribe link at the bottom of the email.

When you’re on the go, use your mobile device. Go to our Offers page and follow the instructions below that apply to your device:

Safari/Apple iOS Devices

1. Open https://edvantage.ca/see-offers in Safari.
2. Click the share icon () and click “Add to Home Screen”.
3. Give your short cut a name, and click “Add”.
4. Done! The website is now displayed as a shortcut on your home screen, just like any other app. When launched, it will open up the EdvantagePerks Offers page in your Safari browser.

NOTE:  For Apple devices, Safari is the only browser with this functionality.

Chrome/Android Devices

1. Open https://edvantage.ca/see-offers in Chrome.
2. Click on the Chrome menu icon () and click “Add to Home Screen”.
3. Give your shortcut a name and click “Add”.
4. Done! The website is now displayed as a shortcut on your home screen, just like any other app. When launched, it will open up the EdvantagePerks ‘Offers’ page in your Chrome browser.

Samsung Internet/Samsung Devices

1. Open https://edvantage.ca/see-offers in Samsung Internet.
2. Click on the Samsung menu icon () and click “Add page to”.
3. Several shortcut locations will appear. Click “Home screen”.
4. Give your shortcut a name and click “Add”.
5. Done! The website is now displayed as a shortcut on your home screen, just like any other app. When launched, it will open up the EdvantagePerks ‘Offers’ page in your Samsung Internet browser.

This functionality is widely available among many different browser and mobile devices. Feel free to reach out to marketing@edvantage.ca for help if your specific device/browser is not listed.

IMPORTANT NOTE: Check out our screen captures for more detailed instructions.

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